Fast Service for Every Solaryaan Customer

We’re here to help! To register a complaint, simply call the Solaryaan Customer Service Centre at 83 3388 3388 and share the following details:

• Installer company name and contact number
• Contact person’s name and phone number
• Inverter installation location, including the city

Our service team will register your complaint and assist you with the next steps.

Solaryaan inverters are designed to work smoothly with 4G mobile networks, ensuring reliable connectivity and a seamless monitoring experience.

Yes. Even when a Wi-Fi network is unavailable, you can temporarily connect your Solaryaan inverter using a 4G mobile hotspot through the inverter’s Wi-Fi datalogger and continue monitoring its performance smoothly.

We’re happy to help you connect with the right team:

• End users or consumers can contact their solar installation partner for assistance.
• EPC partners, distributors, or channel partners can contact their respective Solaryaan Sales Team representative.

Our team will guide you and help resolve the issue smoothly.

With Solaryaan’s advanced technology, you can connect and monitor up to 8 Solaryaan microinverters using a single Wi-Fi router and your mobile device. This makes it easy to track the performance of multiple microinverters from one place, ensuring simple, convenient, and hassle-free system monitoring.

If the unit count on your Solaryaan inverter restarts in the afternoon instead of the morning, please connect the inverter to the mobile application and ensure it remains online with a stable internet connection.

Once connected, call the Solaryaan Customer Service Centre at 83 3388 3388 to register a complaint and request the required system or software update. Our service team will review the issue and guide you through the next steps.

SolarYaan single-phase inverters are designed to operate within their specified load capacity and do not support overloading. However, selected three-phase inverter models can handle up to 20% overload, depending on the product specifications and operating conditions.

Most inverters are equipped with built-in overload protection. If the connected load exceeds the inverter’s capacity, the inverter may automatically shut down to help prevent permanent damage.

To avoid overload-related interruptions, reduce the connected load and ensure that the inverter capacity is suitable for the total power requirement. For safe and reliable operation, always refer to the product specifications or consult the SolarYaan service team.

Solaryaan dataloggers typically come with a 1-year warranty from the applicable date of purchase. The warranty coverage is subject to the product’s applicable terms and conditions. We recommend keeping the warranty card and purchase documents safely for a smooth and hassle-free service experience.

At Solaryaan, we believe that service is the foundation of every lasting relationship. That is why Solaryaan inverters come with a 10-year warranty, subject to the applicable product terms and conditions.

Our commitment goes beyond delivering advanced and reliable solar technology. Through our core value of Service Excellence, we aim to support you throughout your solar journey and ensure a smooth ownership experience.

With long-term warranty coverage and dependable customer service, you can sit back, relax, and enjoy the benefits of clean energy with complete peace of mind.

Yes. You can easily configure the date, time, and language settings without requiring an engineer’s visit. These settings can be updated remotely through the mobile application connected to your Solaryaan inverter.

You can also adjust them manually through the System Settings available on the inverter’s display. This gives you the flexibility to manage basic settings conveniently and enjoy a smooth, hassle-free experience.

If any of these error messages appear on your Solaryaan inverter, please ask a qualified solar installer or technician to check the following:

• Floating voltage
• ACDB and DCDB voltage using a multimeter
• Solar panels and their connections
• MC4 connectors
• MPPT connections
• SPD condition
• Phase-to-neutral voltage
• Phase-to-earth voltage
• Neutral-to-earth voltage

Once these checks are completed, call the Solaryaan Customer Service Centre at 83 3388 3388 to register a complaint and raise a service ticket. Please keep the inverter connected to the application and online, wherever possible, so our service team can review the system and assist you more effectively.